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VAIO - Software & Other Operating Systems

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Emerging Star
tschille
Posts: 11
Registered: ‎05-03-2013

Re: VAIO care troubleshooter won't install

[ Edited ]

oops... i don't mean vaio messenger... I mean vaio update.  It is listed as an important download in vaio update.  I've gone back in my posts to correct.

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Moderator
NickT
Posts: 1,574
Registered: ‎04-01-2013

Re: VAIO care troubleshooter won't install

[ Edited ]

Hi tschille,

 

     Please try removing and reinstall Vaio Care and then run the updates again. 

 

http://esupport.sony.com/US/p/swu-download.pl?mdl=VPCEG27FM&upd_id=8092&os_group_id=6  --Vaio Care updates

 

http://esupport.sony.com/US/p/swu-download.pl?mdl=VPCEG27FM&upd_id=8651&os_group_id=6  --Vaio Care Troubleshooter

 

Nick-

 

 

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Emerging Star
tschille
Posts: 11
Registered: ‎05-03-2013

Re: VAIO care troubleshooter won't install

Hi nick... 

 

I tried to uninstall vaiocare through the application manager.  However, it wasn't listed there.  I was able to uninstall it through the control panel... through windows.  I then re-installed vaiocare 6.4.  Then I updated vaio care to 8.1.  I then ran Vaio Update.  Two updates where listed:  Vaio Care Troubleshooter 1.0 and Vaiocare Performance Update 1.0.  I am asked to restart.  When my computer starts back up, Vaio Updated tells me that Vaiocare Performance Update 1.0 installed successfully....  while Vaio Care Troubleshooter 1.0 has not installed.

 

Didn't work.

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Emerging Star
rascalz
Posts: 21
Registered: ‎11-12-2012

Re: VAIO care troubleshooter won't install

The troubleshooter update is NOT listed under mine. Probably because my VAIO Care 8.0 is corrupted AND as I meantioned earlier there are no VAIO CARE versions available in the Drivers and Updates category on the page for my system which is VPCSE290X. 
I can only find a link (even from a post on the boards/community) that SAYS it directs you to Vaio CARE 7.3...it points to the version I have.
Can I uninstall Vaio CARE 8.x and reinstall WITHOUT having a previous version of it?

 

PLEASE HELP!

????????


Regards.
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Emerging Star
rascalz
Posts: 21
Registered: ‎11-12-2012

Re: VAIO care troubleshooter won't install

Nevermind, my system isn't listed for the Vaio Care Troubleshooter.
Now I have the Vaio Software Core update installed when I shouldn't have it.

VAIO CARE & Update has been a pain in my ****** since I got this computer.

Regards.
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Emerging Star
rascalz
Posts: 21
Registered: ‎11-12-2012

Re: VAIO care troubleshooter won't install

I installed the VAIO Care™ Update in error as I notice my system isn't listed as applicable. VPCSE290X.

Now what do I do because My VAIO CARE 8.x is corrupted and I can't find a prior version to install on the Drivers & Updates page for my system????
There are no links anywhere to VAIO CARE 7.3 that don't point to v8.0. I need to fix my VAIO software and I'm guessing but hoping you will tell me whether or not I should just re-install V.8 without uninstalling? Or just reinstall it? Something tells me that wont work. Or it will make Vaio Update & other stuff not work.

PLEASE HELP ME!

Regards.
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Emerging Star
SWB-Sony
Posts: 6
Registered: ‎05-05-2013

Re: VAIO care troubleshooter won't install

Rascalz:  For your system, VPCSE290X, I'm seeing the Vaio Care Software (original version for your machine looks like it's 8.0.0.08150) and the Vaio Care Update for it (8.2.0.15030) under both Windows 7 and Windows 8.   Here is the link for it (NOTE:  You'll need to toggle to whichever OS is yours, Win 7 or Win 8):  http://esupport.sony.com/US/p/model-home.pl?mdl=VPCSE290X&LOC=3#/downloadTab

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Emerging Star
Allan
Posts: 122
Registered: ‎12-06-2012

Re: VAIO CARE Troubleshooter, Version 1.0 Will not install on my Laptop

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Emerging Star
cjwinchell
Posts: 15
Registered: ‎04-29-2013

Re: VAIO care troubleshooter won't install

After scanning through the responses here, it appears that no good solution has been posted to resolve this issue.  I am having the same problem, with both the recent Vaio Care Troubleshooter Version 1.0 software, as well as the recent Vaio Improvement Update Version 1.0.0.04020 software.  Regardless of which way I try to download and install (automatic versus manual), neither of these applications will install on my new E Sereis Vaio laptop (Model SVE14E35CXH); Vaio Update keeps reporting that they failed to install.  Can anyone (a Sony representative, perhaps?) offer any insight?  I bought this computer new only two weeks.  Before that, I was a 12-year-long Mac user.  I made the switch to a PC/Windows 8 because I just wanted to try something different.  After multiple frustrations like these, I am having misgivings about switching.  Honestly, my Macs never ever had the kinds of hardware, updating, and installation problems that I have so far experienced with this Vaio.  Sorry to rant.

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Emerging Star
tschille
Posts: 11
Registered: ‎05-03-2013

Re: VAIO care troubleshooter won't install

[ Edited ]

CJ... lucky for you, maybe, you might have a free 1 year subscription to remote assistance.  I know I had a free subscription for a year after I purchased my laptop.  I used it 5 or 6 times.  They only broke my computer two times out of the 5 or 6.  However, they did fix whatever problem I was having the majority of the times I used it.  So... there's that...

 

I'm just happy to know that I'm not the only one with this issue.  It will be fixed in time I'm sure. 

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