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Specialist
Posts: 11
Registered: ‎05-03-2013
Message 11 of 71 (6,223 Views)

Re: VAIO care troubleshooter won't install

[ Edited ]

oops... i don't mean vaio messenger... I mean vaio update.  It is listed as an important download in vaio update.  I've gone back in my posts to correct.

Moderator
Posts: 1,574
Registered: ‎04-01-2013
Message 12 of 71 (6,232 Views)

Re: VAIO care troubleshooter won't install

[ Edited ]

Hi tschille,

 

     Please try removing and reinstall Vaio Care and then run the updates again. 

 

http://esupport.sony.com/US/p/swu-download.pl?mdl=VPCEG27FM&upd_id=8092&os_group_id=6  --Vaio Care updates

 

http://esupport.sony.com/US/p/swu-download.pl?mdl=VPCEG27FM&upd_id=8651&os_group_id=6  --Vaio Care Troubleshooter

 

Nick-

 

 

Specialist
Posts: 11
Registered: ‎05-03-2013
Message 13 of 71 (6,333 Views)

Re: VAIO care troubleshooter won't install

Hi nick... 

 

I tried to uninstall vaiocare through the application manager.  However, it wasn't listed there.  I was able to uninstall it through the control panel... through windows.  I then re-installed vaiocare 6.4.  Then I updated vaio care to 8.1.  I then ran Vaio Update.  Two updates where listed:  Vaio Care Troubleshooter 1.0 and Vaiocare Performance Update 1.0.  I am asked to restart.  When my computer starts back up, Vaio Updated tells me that Vaiocare Performance Update 1.0 installed successfully....  while Vaio Care Troubleshooter 1.0 has not installed.

 

Didn't work.

Specialist
Posts: 21
Registered: ‎11-12-2012
Message 14 of 71 (6,299 Views)

Re: VAIO care troubleshooter won't install

The troubleshooter update is NOT listed under mine. Probably because my VAIO Care 8.0 is corrupted AND as I meantioned earlier there are no VAIO CARE versions available in the Drivers and Updates category on the page for my system which is VPCSE290X. 
I can only find a link (even from a post on the boards/community) that SAYS it directs you to Vaio CARE 7.3...it points to the version I have.
Can I uninstall Vaio CARE 8.x and reinstall WITHOUT having a previous version of it?

 

PLEASE HELP!

????????


Regards.
Specialist
Posts: 21
Registered: ‎11-12-2012
Message 15 of 71 (6,296 Views)

Re: VAIO care troubleshooter won't install

Nevermind, my system isn't listed for the Vaio Care Troubleshooter.
Now I have the Vaio Software Core update installed when I shouldn't have it.

VAIO CARE & Update has been a pain in my ****** since I got this computer.

Regards.
Specialist
Posts: 21
Registered: ‎11-12-2012
Message 16 of 71 (6,295 Views)

Re: VAIO care troubleshooter won't install

I installed the VAIO Care™ Update in error as I notice my system isn't listed as applicable. VPCSE290X.

Now what do I do because My VAIO CARE 8.x is corrupted and I can't find a prior version to install on the Drivers & Updates page for my system????
There are no links anywhere to VAIO CARE 7.3 that don't point to v8.0. I need to fix my VAIO software and I'm guessing but hoping you will tell me whether or not I should just re-install V.8 without uninstalling? Or just reinstall it? Something tells me that wont work. Or it will make Vaio Update & other stuff not work.

PLEASE HELP ME!

Regards.
Specialist
Posts: 6
Registered: ‎05-05-2013
Message 17 of 71 (6,282 Views)

Re: VAIO care troubleshooter won't install

Rascalz:  For your system, VPCSE290X, I'm seeing the Vaio Care Software (original version for your machine looks like it's 8.0.0.08150) and the Vaio Care Update for it (8.2.0.15030) under both Windows 7 and Windows 8.   Here is the link for it (NOTE:  You'll need to toggle to whichever OS is yours, Win 7 or Win 8):  http://esupport.sony.com/US/p/model-home.pl?mdl=VPCSE290X&LOC=3#/downloadTab

Specialist
Posts: 122
Registered: ‎12-06-2012
Message 18 of 71 (6,148 Views)

Re: VAIO CARE Troubleshooter, Version 1.0 Will not install on my Laptop

Specialist
Posts: 16
Registered: ‎04-29-2013
Message 19 of 71 (6,249 Views)

Re: VAIO care troubleshooter won't install

After scanning through the responses here, it appears that no good solution has been posted to resolve this issue.  I am having the same problem, with both the recent Vaio Care Troubleshooter Version 1.0 software, as well as the recent Vaio Improvement Update Version 1.0.0.04020 software.  Regardless of which way I try to download and install (automatic versus manual), neither of these applications will install on my new E Sereis Vaio laptop (Model SVE14E35CXH); Vaio Update keeps reporting that they failed to install.  Can anyone (a Sony representative, perhaps?) offer any insight?  I bought this computer new only two weeks.  Before that, I was a 12-year-long Mac user.  I made the switch to a PC/Windows 8 because I just wanted to try something different.  After multiple frustrations like these, I am having misgivings about switching.  Honestly, my Macs never ever had the kinds of hardware, updating, and installation problems that I have so far experienced with this Vaio.  Sorry to rant.

Specialist
Posts: 11
Registered: ‎05-03-2013
Message 20 of 71 (6,220 Views)

Re: VAIO care troubleshooter won't install

[ Edited ]

CJ... lucky for you, maybe, you might have a free 1 year subscription to remote assistance.  I know I had a free subscription for a year after I purchased my laptop.  I used it 5 or 6 times.  They only broke my computer two times out of the 5 or 6.  However, they did fix whatever problem I was having the majority of the times I used it.  So... there's that...

 

I'm just happy to know that I'm not the only one with this issue.  It will be fixed in time I'm sure. 

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