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VAIO - Software & Other Operating Systems

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Groovin'
Tuen
Posts: 6
Registered: ‎09-26-2013
Accepted Solution

VAIO Care Update version 8.3.0.08220 won't install.

Hi all,

I'm using a Vaio duo 11.  Love it.

The Vaio Update software just asked me to update Vaio care update version 8.3.0.0.8220.  However, the installation keeps failing.  It always exits when trying to remove the old version of the software. 

 

I tried manually uninstalling vaio care from control panel, but the programme just won't install.  It continues to appear in the control panel uninstall programme list. 

 

Anyway, I would expect that the new vaio care update installer should be able to shut down whatever services need shutting down in order to remove the old software.

 

Anyone else has eperienced this and any advice please?

 

Justin

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Moderator
RichO
Posts: 1,029
Registered: ‎05-23-2013

Re: VAIO Care Update version 8.3.0.08220 won't install.

Please provide the model name of your VAIO computer. 

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Groovin'
Tuen
Posts: 6
Registered: ‎09-26-2013

Re: VAIO Care Update version 8.3.0.08220 won't install.

[ Edited ]

It's a Vaio Duo 11, bought in Australia.

 

Model number is: SVD11216PGB.

 

Thanks!

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Moderator
RichO
Posts: 1,029
Registered: ‎05-23-2013

Re: VAIO Care Update version 8.3.0.08220 won't install.

What is the current version of your VAIO care? is there any error message when you tried uninstalling VAIO care? Have you tried disabling the VAIO care from running prior to uninstalling? 

 

 

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Groovin'
Tuen
Posts: 6
Registered: ‎09-26-2013

Re: VAIO Care Update version 8.3.0.08220 won't install.

OK, this is where it gets confusing. Based on the version.txt file in the Vaio care subdirectory, the version is: 8.2.0.15030.

 

However, if you run the Vaio care app from the start menu, the lower left corner of the app shows version:1.3.1.08220.

 

There is no error message when I try to uninstall Vaio care. The programme simply terminates and Vaio care is still installed.

 

I'm not sure what the best way is of terminating Vaio care before uninstalling.  What i have done is gone to the task manager and make sure vaio care is not running there.  I also terminate any background process which begins with the words Vaio.  I then try to uninstall vaio care, but no go. 

 

I have even used msconfig to run win 8 in diagnostic mode with minimum drivers etc loaded and then tried to uninstall vaio care.  It still doesn't work.

 

Hope this gives you a better picture of the issue.

 

Thanks.

 

Justin

 

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Moderator
RichO
Posts: 1,029
Registered: ‎05-23-2013

Re: VAIO Care Update version 8.3.0.08220 won't install.

Try deleting the VAIO Care utility cache file.  To delete (clear) the VAIO Care utility cache file, browse to the C:\ProgramData\Sony Corporation directory on the hard drive and delete the VAIO Update folder.

 

IMPORTANT: In order to access the C:\ProgramData\Sony Corporation location, it will be necessary to configure the operating system to show all files and folders:

After deleting the folder, restart your computer. Download and reinstall  VAIO Care and its update. For further assistance,  we kindly recommend contacting the Sony Support Center in your region at http://www.sony.com.au/section/support for your Australian model computer.

 

 

 


If my post answers your question, please mark it as "Accept as Solution"

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Groovin'
Tuen
Posts: 6
Registered: ‎09-26-2013

Re: VAIO Care Update version 8.3.0.08220 won't install.

Nope it still won't uninstall.  I was able to delete the Vaio update folder and reboot, but the vaio care app still refuses to uninstall.

 

I did contact Sony support, but their advice is to use Vaio assist to reinstall my system; something I am unwilling to do at this point.

 

Any other suggestions would be most appreciated.

 

 

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Moderator
RichO
Posts: 1,029
Registered: ‎05-23-2013

Re: VAIO Care Update version 8.3.0.08220 won't install.

I completely understand that you can't perform system recovery at this point.  If system restore didn't help resolved your issue and you have tried all troubleshooting steps, I guess the last option is to perform system recovery.  Sorry for the inconvenience. 

 

 

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Groovin'
burnbright
Posts: 3
Registered: ‎10-02-2013

Re: VAIO Care Update version 8.3.0.08220 won't install.

I am using the Vaio Pro 13 and having the same problem, along with lid closing issues where the computer restarts on its own and I lose all my work.

 

I was on the phone with support tonight who tried to complete a system recovery by hitting the "assist" button, which didn't work correctly. It brought up the login screen instead of the recovery screen. 

 

He then suggested to send me DVD drivers for the full recovery, but.... THERE ARE NO DRIVES on this laptop.

 

He then suggested I send my laptop in to Sony. I asked for the address, and I never heard from him again. I kept asking for the address and no one was on the other line. It was bizarre.

 

Needless to say, I am beyond frustrated. I love the laptop, but these restarting/lid closing issues are infuriating me, and the fact that I cannot install a Vaio care update for a Vaio computer is irritating.

 

 

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Moderator
RyanC
Posts: 1,279
Registered: ‎11-12-2012

Re: VAIO Care Update version 8.3.0.08220 won't install.


burnbright wrote:

 

I was on the phone with support tonight who tried to complete a system recovery by hitting the "assist" button, which didn't work correctly. It brought up the login screen instead of the recovery screen. 

 


DId you power on the unit with the ASSIST button, or did you press it at some other time.  To start the recovery partition you must power on the notebook using the ASSIST button.

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