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Blu-Ray - Netflix, Online Video, Network & Internet

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Tuning Up
jamitchell557
Posts: 1
Registered: ‎05-09-2013

Netflix not working on Blu-Ray home theater.

Hope you can help me.  I have been experiencing, for some time now, a problem with Netflix not working on my Blu-Ray home theater system (but all other apps work on it with no problems.)  It searches and finds the internet but when it goes to the red netflix screen it sits there searching and times out and goes to the try again or exit screen.  I have restarted the system numerous times, have tried netflixes solution of resetting but that has never worked for me, I have tried to see if there was anything in the system settings that could possibly help but I have not been able to find anything so far.  I have spent hours on the phones to netflix help and sony help but no one has any advice for me.  I was hoping someone else has had these same problems and found a solution.  Also, I have three sony tv's all with netflix on them and they work just fine and I have a computer that receives it as well.  So I'm really stumped.  Please help.

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Top 40 Artist
ErikV
Posts: 1,304
Registered: ‎11-14-2012

Re: Netflix not working on Blu-Ray home theater.

I'm sorry to know about the issue with Netflix in the Blu-ray Player. Make sure, that the latest firmware update has been installed in the Player.

 

If not installed, update the firmware. Update and instructions are available on our eSupport website:

 

http://esupport.sony.com/US/p/select-system.pl?DIRECTOR=DRIVER

 

If the issue persists, I suggest that you unlink and re-link the Blu-ray Player to your Netflix account. Instructions are mentioned on the below support articles:

 

http://www.kb.sony.com/selfservice/documentLink.do?externalId=C1026057

 

http://www.kb.sony.com/selfservice/documentLink.do?externalId=C1010695

 

If my post answers your question, please mark it as "Accepted Solution".

 

 

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